Check-in time is 2:00 pm. Check-out time is until 11:00 am.
The hotel accepts cash, EFTPOS, and all major credit cards. Credit card payments incur a merchant service fee of up to 1.4% in addition to the total amount payable.
For a seamless arrival, please be informed of the hotel’s check-in requirements for all guests.
Same-day arrivals and departures are welcome to leave their luggage with the Reception team.
No worries, Reception is available 24 hours a day, 7 days a week.
Early check-in and late-checkout are subject to room availability. Fees may apply. Please contact Reception for details.
A high level room is subject to room availability and is not guaranteed but we endeavour to accommodate requests where possible.
No cancellation charge applies prior to 18:00, up to 1 day prior to arrival. Beyond that time, the first night will be charged.
Whether you need rooms for a conference or a family and friends holiday, we will be delighted to make your group stay as enjoyable as possible. Get in touch with our Room Sales team at +61 3 4247 2100 or email [email protected].
Unfortunately, we do not allow pets, with the exception of service and medical animals.
The maximum occupancy per room is two (2) adults and two (2) children under 16 years of age. (subject to room type)
Accommodation and breakfast are free two (2) children under 16 years of age who are sharing the room with parents.
Yes, we do. Our accessible rooms have wheelchair accessibility, oversized wheel-in showers, grab rails, shower seat, and bathing controls. We also have rooms with visual and audible emergency alarms, especially catering to hearing and vision impaired guests. All accessible rooms are located close to lifts and interconnecting with rooms for carers.
Yes, we have several interconnecting rooms ideal for families and carers. Kindly put in a request when you make your booking and we will do our best to accommodate your needs.
To help remove single-use plastic from your experience, we have provided you with a set of cups. Please feel free to fill it up with fresh, safe, locally sourced tap water. Thank you for helping us care for the Earth.
You certainly can. Please let us upon booking your room so we can arrange it. Please note that this is also subject to availability.
The hotel has a non-smoking policy that includes cigarettes, e-cigarettes, and any other form of smoking. An additional cleaning fee will apply if guests smoke in their room during their stay. Please ask Reception for designated smoking areas.
You most certainly can. The following amenities may be requested: room slippers, dental kits, bath towels, and hand towels.
Wi-Fi is available in all public areas and is complimentary for guests, delegates, and visitors.
Upon check-in, our Reception team will provide you with the password via your online assistant Duve.
The hotel has Higher State Health Club & Wellness Centre. You have complimentary access to:
Please visit Reception to gain access. Please note that facials and massages are subject to charges.
Complimentary airport shuttle service is available for all staying guests at the pick-up point: Terminal 2 Hotels and Off Airport Buses Zone.
Should you need more information about the airport shuttle service, please contact our Reception team at [email protected] or +61 3 4247 2100.
ALL – Accor Live Limitless is our hotel’s complimentary lifestyle loyalty program. Enjoy a world of rewarding travel: earn and redeem points, access exclusive benefits such as the special Members’ Rate, and save on your stays. Join ALL – Accor Live Limitless and experience the extraordinary.
For any special occasion, please contact the hotel directly at [email protected] to discuss your requirements so we can ensure the best possible experience.
Our dedicated team members speak a variety of languages including but not limited to English, Italian, Hindi, Vietnamese, and Auslan.
Buffet breakfast is served at Boccata from 5:30 to 10:00, 7 days a week.
We have a total of three (3) dining venues:
| In-house Guest Parking Rates | |
| First 15 minutes | Free |
| 24 hours | AU$40 |
| Per additional day | AU$40 |
| Valet | AU$69 |
| Casual Parking Rates | |
| First 15 minutes | Free |
| 15 minutes to 1 hour | AU$17 |
| 3-4 Hours | AU$51 |
| 4-6 Hours | AU$52 |
| 6-23 Hours | AU$53 |
| Per day | AU$54 |
*Free 90-minute parking for all dining guests
Secure on-site undercover car park is available at the hotel. You have the option for self-parking or valet car parking.
For your convenience, we recommend reserving your bay prior to your arrival at the hotel by contacting our Reservations team by emailing [email protected] or calling +61 3 4247 2100.
If you are leaving your car with us whilst you are away, our Reservations team can assist you regarding our Park and Fly Package.
Please contact our friendly team by emailing [email protected].

Become an ALL Member and earn double reward points when you book an event at Novotel Melbourne Airport!
Limited-time Meetings & Events offer:
Book your event by 31 March 2026 and enjoy:
*T&Cs apply
Offer valid for all bookings confirmed and deposited before 31st March 2026 for events held before 31st December 2026. Minimum $5,000 food and beverage spend applies to qualify. Discount applies to the total event bill excluding accommodation, audio visual, parking and any third-party services. Subject to availability. Not valid with any other offer. 50% deposit required to confirm the booking.